Terms of service

Welcome to RamSugandh. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

RamSugandh offers products including, but not limited to:

  • Divine Fragrance Gels
  • Religious & Decorative Idols
  • Spiritual and Home Fragrance Products

We strive to display product images, descriptions, and pricing accurately. However, we do not guarantee that all information is error-free.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Payment must be completed before order processing and shipment.
  • We reserve the right to cancel orders resulting from pricing or technical errors.

4. Shipping & Delivery

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

Please refer to our Shipping Policy for complete details.

5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Certain products, including opened fragrance products and customized items, may not be eligible for return.

6. Intellectual Property

All content on this website, including:

  • Logos
  • Product names
  • Images
  • Videos
  • Text
  • Designs

is the property of RamSugandh and may not be copied, reproduced, or used without written permission.

7. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload harmful software, viruses, or malicious code.
  • Misrepresent your identity or payment information.

8. Limitation of Liability

RamSugandh shall not be liable for:

  • Indirect or consequential damages.
  • Delays caused by third-party courier services.
  • Product misuse by customers.
  • Temporary website interruptions or technical issues.

Our maximum liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

We collect and process customer information only as necessary to provide our services.

10. Order Cancellation

We reserve the right to cancel or refuse any order due to:

  • Suspected fraud
  • Product unavailability
  • Incorrect pricing
  • Violation of these Terms

Refunds for eligible cancelled orders will be processed to the original payment method.